21 Aug 2014
75° Clear
Patch Instagram photo by sanrafaelpatch
Patch Instagram photo by sanrafaelpatch
Patch Instagram photo by sanrafaelpatch
Patch Instagram photo by sanrafaelpatch

PGE power outage last Sunday

During our humongous 1/2" storm last weekend, our power went out for about 5 seconds--just long enough to mess up all the clocks and computers. Sometime later, we got a robocall from PGE informing us that the power was out and that they expected to have it up by 1:00pm. We could also get updates on their website, they informed us.
This was a "Huh?" moment. If our power had been out, how would we have received that message? And how would we check the website? In the olden days, phones used to work even when power was out. Those days are gone, with today's electronic phones.
They only way they could have reached people was via text, but we received no text message.
Then today I received another PGE robocall asking if I would do a short survey about the previous outage response. I thought I'd get to tell them the error of their ways. But no, the roboquestions allowed no such feedback to them. So I have to rely on Patch to get the word out.
Somebody at PGE hasn't been out of the basement since the 1980s!



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