22 Aug 2014
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Water Co. Expects Colored Water, Low Pressure Till Evening

Aquarion Water Company says it is currently undergoing an 'emergency' in Darien, Stamford and New Canaan with discolored water and low pressure and suggests that customers not use discolored water.

Water Co. Expects Colored Water, Low Pressure Till Evening Water Co. Expects Colored Water, Low Pressure Till Evening


Update 12:15 p.m.:

Aquarion Water Co. spokesman Peter Fazekas said water pressure in Darien, Stamford and New Canaan is down due to unusually high demand.

The high demand is also causing more water to flow through the pipes, stirring up natural minerals that normally settle in those pipes.

Residents with discolored water should not drink it, he said. Asked if the discolored water is unhealthy, he said that may be the case for some individuals.

Although Aquarion's recording on its customer service line is calling the situation an "emergency," the company is not asking residents to curb water use, spokesman Peter Fazekas said.

"We're not making that recommendation," he said.

The "excessive usage" is likely coming from residents watering their lawns more and possibly even from adding more water to swimming pools, Fazekas said.

Aquarion crews are working on a water main break in Stamford, near the utility's water plant there, but that is completely unrelated to the color in the water or the low pressure, Fazekas said.

Selectman David Campbell, filling in for First Selectman Jayme Stevenson this week, told the Darien Times it was difficult to get information from Aquarion as the town government was preparing a Reverse 911 telephone alert to town residents about the problem.

Customers who want more information from Aquarion may call the customer service line at 1-800-932-9678, Fazekas said.

Original article:

Aquarion Water Company customers in Darien and New Canaan are being advised not to use discolored water as the company deals with an "emergency" of some sort, according to Aquarion's customer service line.

Telephone calls to a spokesman for the water utility were not immediately returned.

The recording on the customer service line refers to a water "emergency" in Darien and New Canaan, with customers getting discolored water or low pressure.

"We're aware of the problem and are working to correct it," the recording states. Then it suggests that customers not use discolored water until the problem is cleared up.

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