911 Operator In DeKalb County Wins Telecommunications Award
Danielle Harvey of DeKalb County has been awarded the Smart Telecommunicator award for her outstanding service as a 911 operator.
Harvey received the award given to those who demonstrate exceptional leadership, performance, compassion for callers and inspiration for co-workers for her work as an E-911 Communications operator.
"I am excited and honored. It feels really nice to be finally recognized by people other than my coworkers. It’s never anything good that you hear as a 911 operator so just to be recognized nationally it’s great,” Harvey said about receiving the award. “People need to know that we are not automatic machines. We do a lot of good. We are humans, with feelings and emotions that try to help and assist them in a difficult moment of their lives.”
Harvey's win also means that Smart 911 will donate $1,000 on her behalf to the charity of her choice. She's selected the DeKalb County Women’s Resource Center.
“This is my DeKalb family and my home so I wanted to give back to an organization that I know helps the county and its going to benefit us all," she said, adding that she happily accepted the award on behalf of all her fellow operators.