15 Sep 2014
72° Mostly Cloudy
Patch Instagram photo by flexmoney86
Patch Instagram photo by rnblove1
Patch Instagram photo by rnblove1

MARTA Breeze Failures Continue

Software glitch blamed for credit, debit payment snafu.

MARTA Breeze Failures Continue

UPDATE: This is MARTA's statement on the problem regarding Breeze card payment functions, which have been offline all weekend.

As MARTA Breeze vending machine delays continue systemwide, customers are asked to continue to use cash for all Breeze card transactions at vending machines and Ridestores. Customers who have Breeze cards with fare products already loaded on the card will not experience delays and should proceed to the faregates for entry as normal. All other customers must have cash to purchase fare media at the Breeze vending machines or Ridestores.

Throughout the Labor Day Weekend, MARTA has been working diligently with Cubic - the Breeze system vendor - to correct system issues. The identified key contributor to system failure is the required Payment Card Industry Data Security Standard. PCI is a requirement in order to be compliant with major credit and debit card company mandates to maintain a secure environment for the protection of customer information.

System performance issues occurred between the credit card processing software provided by Cubic and the MARTA vending machines. No PCI-related initiatives were implemented this weekend but inital system issues led to a loss of debit card function, and ultimately the loss of credit and debit function systemwide.

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