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Parcel Delivery Turns Into Hassle, Police Incident

It's the way of the world: When something goes missing, you've got to make a lot of phone calls and e-mails, then file a police report.

Parcel Delivery Turns Into Hassle, Police Incident

Door-to-door delivery, e-mail and automated phone systems make life easier and more efficient sometimes. At other times — when something goes wrong — a resolution takes days of time and effort, and in the end, there's a police report and more days of time and effort.

This "Theft Under $500" from  reports is interesting, if only because it's emblematic of the times — for better or worse.

Someone took a package that United Parcel Service had delivered to the front door of his home in the 300 block of Diane Court sometime around 2:21 p.m. June 1, Geneva police reports said.

The customer told police he received an e-mail at home saying the package had been delivered at 2:21 p.m., so he immediately went to the porch and could not locate the package. UPS advised him to contact the shipper, Westpall Toyota of Scion, FL, so he contacted Westpall by e-mail on June 1 and received a response on June 4 saying the company would contact UPS to start a trace.

One June 7, UPS told the man that the package was delivered safely on June 1, according to a GPS and statement from the driver, and advised the customer to file a police report and file more paperwork.

The contents of the missing package were valued at $231.36.


If you have information about this or any other crime in Geneva, please contact the Geneva Police Department at 630-232-4736.

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