15 Sep 2014
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Patch Instagram photo by patch
Patch Instagram photo by patch
Patch Instagram photo by patch
Patch Instagram photo by patch

City of Naperville Website Back Online

A majority of the city's website is back online, but external city email will still be unavailable until next week.

City of Naperville Website Back Online

Residents missing the convenience of having access to the city of Naperville's website can now breathe a sigh of relief. 

As of about 1 p.m. Friday, the city's website was back online after being down for three weeks due to a virus attack, which disabled the entire city computer system Oct. 2. 

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City Manager: 'Weeks' of Work Before City Website Fully Functional

Along with having access to city information, the other good news for residents is that they can now also pay their city utility bill through the site.

However, the city's email will still be down "at least for the next few days," said City Manager Doug Krieger.

After security hardware and software are installed, Krieger said he expects the city’s external email service to be up and running next week.

To email the city during this time, an alternative contact address can be reached at  cityofnaperville@gmail.com.

The Citizen Support Center, GIS maps, calendar event entry and the eAgenda Streaming Media Archives, among others, are also still not working, according to the city.

Krieger told Patch earlier this month that virus attacks on the city’s system are common as the city gets about a half-million attempts to access their system every day from outside the firewall. But this attack was different as it came from the city’s side of the firewall.

An investigation regarding the attack is still ongoing and Krieger said city officials should know more next week.  

Earlier this month, City Council members approved spending $673,000 to hire a Canadian computer consulting firm, N-Dimensions, to put the system back online, according to the Naperville Sun

"[The firm] assisted with the initial forensic analysis and security revisions for our network design," Krieger said.  

Computer company WebSOL is currently hosting the city's website. 

City officials said no personal information was compromised as a result of the attack, but the city is still taking precautions.

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