Pond Home in Wrentham Earns "Caring Stars 2014" Award for Service Excellence
Praise in Consumer Reviews Puts Pond Home in Top 1% of Senior Living and Memory Care Communities Nationwide
Wrentham, MA, April 2014—Pond Home has been selected as a "Caring Star" of 2014, as part of an annual nationwide programhonoring service excellence based on consumer ratings and reviews posted on Caring.com, the leading senior care website. In reviews from families, seniors, and others concerned about senior services, Pond Home captured a 5-star consumer rating (the highest possible score), while also meeting other qualifying criteria for the honor.
“We appreciate that we’ve received such positive feedback from families about the services we offer, and we thank Caring.com for recognizing our community as a Caring Star,"said Becky Annis, Administrator of Pond Home. "We strive daily to deliver high-quality care for our residents, while allowing them as much independence as possible to make choices about the way their care is provided. This award helps validate our success with that goal."
Annis continued, “Pond Home offers Residential Care & Supportive Nursing Care, allowing us to truly support our residents dealing with chronic medical conditions, such as heart conditions, Diabetes, respiratory conditions, and more. “
Families across the country are increasingly seeking insights provided by online reviews to help guide important senior care decisions for their loved ones. In 2013 research conducted by Caring.com, 60% of family caregivers indicated that they used the Internet when researching senior care service providers, and two-thirds of family caregivers took to the Web after noticing signs of memory loss in a loved one. A combined 94% percent find online reviews to be trustworthy and helpful to their search for senior care providers. Only a small minority (6%) tends not to believe them.
About 400 communities -- the top 1% of senior living communities nationwide -- achieved this recognition.
The Caring Stars 2014 award was determined from consumer ratings and reviews posted on Caring.com between December 1, 2012, and December 1, 2013. To qualify, the community had to have received all of the following:
· Three or more reviews during the time frame, at least one of which with the highest rating of five stars
· An average overall rating (across all reviews on their listing) equaling greater than 4 stars
· No unresolved negative reviews
To help these communities stand out to families searching for senior living, a special badge is featured on their listing in Caring.com’ s assisted living or Alzheimer’s care directories and search results.
"Congratulations toPond Home for achieving this high praise from the residents and families they serve," said Andy Cohen, cofounder and CEO of Caring.com. "Word-of-mouth recommendations in online reviews are consistently cited among the top considerations in the search and selection process. The Caring Stars award badge signals a history of service excellence, further helping those seeking the best community for their loved ones."
Pond Home is located at 289 East St., Wrentham, MA 02093.
About Pond Home:
From its pastoral setting, to its home-cooked, nutritious meals, to its attentive and devoted staff, Pond Home is a retirement home for seniors who want to live in a secure and caring environment while enjoying the companionship of their peers.
Pond Home offers Residential Care and Supportive Nursing Care in a beautifully maintained colonial home on Route 140 in Wrentham, providing all meals and 24 hour nursing care. It is managed by Rogerson Communities, a Boston based non-profit recognized as a leader in the management and development of elder housing and services. To learn more about Pond Home contact 508-384-3531, or visit www.pondhome.org .
Caring.com is the leading website for family caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. Caring.com provides helpful caregiving content, online support groups, and the most comprehensive Senior Care Directory in the United States, with 50,000 consumer ratings and reviews and a toll-free senior living referral line (866-824-8174). In January 2012, Caring.com launched the annual Caring Stars award program recognizing America's best assisted living communities based on consumer reviews, and in summer 2013 Caring.com announced the Caring Champions program to recognize and reward professional caregivers of seniors. Recently Caring.com was named an Official Honoree in the 2013 Webby Awards and is included in the Red Herring Top 100 North America, a distinction for the region's most promising privately held technology companies. Based in San Mateo, California, Caring.com is a funded by DCM, Intel Capital, Shasta Ventures, and Split Rock Partners. Connect with Caring.com on Facebook, Twitter, Google+, Pinterest, LinkedIn, and/or YouTube.