Company Warns Public of Possible Snow, Ice Accumulation Wednesday Morning
February 4, 2014 – National Grid crews are prepared for a winter storm bearing down on the Northeast region tonight and Wednesday. Forecasts are calling for heavy, wet snowfall and possible ice accumulations along the New England coast that could cause tree damage and the potential for power outages. Flooding and high winds along coastal areas also are a concern and can cause interruptions in natural gas and/or electric service.
The most severe weather is predicted to occur Wednesday morning, and National Grid has mobilized additional crews and equipment resources to restore any outages as swiftly as possible. The company is continuously monitoring the storm, communicating with local officials, first responders and life support customers. Safety is National Grid’s number one priority and the company urges customers to watch out for their own wellbeing and the safety of utility crews working during the storm, especially by staying off slippery roads.
National Grid provides a number of channels for customers to learn about service issues and interruptions during storms. Customers can receive text message alerts and updates by texting the word STORM to NGRID (64743) or follow the storm on their mobile devices by using the National Grid mobile app. The company provides real time outage information on its Outage Central web site at nationalgridus.com/OutageCentral.
E-mail alerts are also available to customers who create an online profile on the company’s website. All alert services can be started and stopped at the customer’s request. National Grid also provides storm and restoration updates through Facebook and Twitter.
National Grid advises customers to be prepared for service interruptions. It’s a good idea to have a number of working flashlights, at least one battery-operated radio and an extra supply of batteries in your home. A radio is a good way to stay in touch, as National Grid provides news media with timely information regarding service restoration efforts.
National Grid offers the following tips for customers to minimize inconvenience and maximize safety in the event that storm-related power interruptions do occur.
· National Grid customers who experience outages should call National Grid’s outage line at 1-800-465-1212 immediately to expedite restoration.
· Never touch downed power lines, and always assume that any fallen lines are live electric wires. If you see one, report it immediately to National Grid or your local emergency response organization.
- If you use a generator to supply power during an outage, be sure to operate it outdoors. Before operating generators, disconnect from National Grid’s system by shutting off the main breaker located in the electric service panel. Failure to do this could jeopardize the safety of line crews and the public.
- If you lose power, turn off any appliances that were on when the power went off, but leave one light on so you will know when power is restored
- NEVER burn wood or coal in an indoor area without proper venting. Portable gas and charcoal grills intended for outside use should never be used indoors, or even inside an open garage.
- NEVER use your gas range to heat your apartment or house. Your range's oven and top burners are designed to cook your food, NOT to heat your home. Prolonged use can reduce oxygen levels in the home and contribute to unusually excessive levels of carbon monoxide.
- Power problems can sometimes interrupt public water supply systems or disable well pumps, so it’s an especially good idea to keep a supply of bottled drinking water handy, as well as some canned food.
- People who depend on electric-powered life support equipment, such as a respirator, should let National Grid know. To register as a life support customer, call the company’s Customer Service Center at 1-800-322-3223.
- Natural gas customers should closely inspect areas around and over gas meters, service hook-ups and vents for ice and snow that could damage equipment or build up to prevent carbon monoxide from properly venting.
- Check on elderly family members, neighbors and others who may need assistance during an outage period.
About National Grid
National Grid (LSE: NG; NYSE:NGG) is an electricity and gas company that connects consumers to energy sources through its networks. The company is at the heart of one of the greatest challenges facing our society - to create new, sustainable energy solutions for the future and developing an energy system that underpins economic prosperity in the 21st century. National Grid holds a vital position at the center of the energy system and it ‘joins everything up’.
In the northeast US, we connect more than seven million gas and electric customers to vital energy sources, essential for our modern lifestyles. In Great Britain, we run the gas and electricity systems that our society is built on, delivering gas and electricity across the country.
National Grid delivers electricity to approximately 3.3 million customers in Massachusetts, New York and Rhode Island. It is the largest distributor of natural gas in northeastern U.S., serving approximately 3.4 million customers in New York, Massachusetts and Rhode Island.
For more information please visit our website: www.nationalgridus.com.