Phoenix PD Records And Services Unit To Schedule Vehicle Impound Appointments, Discontinue Fingerprinting

Press release from the City of Phoenix:

November 30, 2020

See all City of Phoenix Impacted Services

Seven months after closing to all walk-in customers, the Phoenix Police Public Records and Services Unit (PRSU) has announced new changes, impacting vehicle impound and fingerprinting services.

Effective immediately, PRSU will begin scheduling appointments for vehicle impound. This change is only for customers to pay fees and obtain release paperwork. All paperwork must still be submitted in an advance for review to impound@phoenix.gov.

PRSU announced it will discontinue fingerprinting services. Fingerprinting was temporarily suspended in April, but this change will now be permanent. Several private 3rd party vendors in and around the City of Phoenix conduct this service and can be found through a web search of “Phoenix fingerprinting services."

Based on the recommendation of health experts at the federal, state and local level, the Public Records and Services lobby located at 1717 E. Grant St., Ste. 100 remains closed to all walk-in customers, with public records, alarms and loud party services available online and via phone appointments only.

The Phoenix Police Department continues to receive regular updates on the COVID-19 health situation and will work with City leadership and the Maricopa County Health Department to make decisions about future changes that impact our officers and support staff and the community we serve.

The following guidelines continue to apply to each program:

Police Public and Traffic Records

• All requestors must submit requests on-line through the portal.
• To schedule a virtual appointment for a single record request please call 602-262-1885 or send an email to request an appointment at policerecords.appts@phoenix.gov.
• Customers who do not have computer access, need technical support with the web-based portal or have been notified your records are available for pick up, can call 602-534-5787 or 602-262-1693.

Vehicle Impounds

• Customers can contact vehicle impound staff with vehicle inquires at 602-495-2096.
• All post-storage hearings will be scheduled and conducted telephonically.
• Vehicle Towing Information
• All required release documents must be submitted for review in advance to impound@phoenix.gov; staff will then contact customer once paperwork has been reviewed and an appointment will be required to pay fees and obtain release paperwork. Please include a phone number where you can be reached.

*Please note, until further notice all customers whose vehicles are stored at a City of Phoenix contracted vendor lot will be required to call in advance and schedule an appointment with the tow vendor to retrieve items or property and to retrieve the vehicle.

• All City Towing 480-833-7278
• DV Towing 623-516-4914
• Western Towing 623-882-2999

Alarms

• Customers can contact Alarm staff with false alarm and permit inquires and payments at 602-534-0322.
• All False Alarm hearings will be scheduled and conducted telephonically in conjunction with the City of Phoenix Auditor's Office.
• Alarm information: City Codes and Subscriber application
• When submitting a new permit application, please email the completed form to alarm.unit@phoenix.gov or mail to P.O. Box 29122, Phoenix, AZ 85038-9122 with your payment of $17.
• Alarm Permit renewals can be paid over the phone or mailed to City of Phoenix Alarm Permit Renewals, P.O. Box 29117, Phoenix, AZ 85038-9117.
• The False Alarm Prevention Program is now available on-line! To find out if you are eligible to have one false alarm assessment waived by participating in this on-line program and submitting a questionnaire, please call 602-534-0322 with your permit # and speak with a member of our team.

Loud Party

• Customers can contact Loud Party staff with notice and invoice inquires and payments at 602-262-7803.
• All Loud Party hearings will be scheduled and conducted telephonically in conjunction with the City of Phoenix Auditor's Office.
• The City of Phoenix Loud Party Ordinance

This press release was produced by the City of Phoenix. The views expressed here are the author’s own.