Pima County Public Library Is Hiring

Press release from the Pima County Public Library :

November 30, 2020

Position: 6101 - Library Technical Assistant - Multiple Locations

Salary: $14.93 Hourly, Salary Grade: 30

Job Type: Full Time

Job Number: 2020-00899

Closing: 12/18/2020 11:59 PM Arizona

Apply online

There are multiple positions, requiring evenings and weekends, with the Pima County Public Library.

Description:

Provides direct and indirect services to the public at the Library.

Duties/Responsibilities:

• (Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)
• Occasionally directs helpers, assistants, seasonal employees, interns, volunteers or temporary employees and may temporarily act in a higher capacity;
• Checks items in and out, issues and updates library cards, collects fines, issues refunds, processes reserved items and inter-library loans and researches information in customer accounts;
• Assists the public in the use of library services including the catalog, databases, online accounts, digital downloads and self-service technologies;
• Provides customer service by answering and directing telephone calls, interpreting and relaying policies and procedures, answering questions, resolving complaints, providing assistance with copy machines and other equipment, making reading recommendations, locating materials for patrons and promoting events;
• Assists patrons in computer lab with accessing/closing/switching/changing web pages, signing up for computer access;
• Performs basic computer operation instruction for patrons including using the mouse, downloading information, saving and printing files;
• Assists with accessing the Internet and email accounts and answers general questions about computer software, e.g., Word and Excel, loading and opening files, changing fonts, and formatting;
• Maintains collections by processing book deliveries and deletions, processing donations, modifying and maintaining databases, searching for missing items, shelving books, cleaning, mending and replacing parts of books and materials, labeling new materials and researching items returned to the wrong library;
• Performs duties related to the acquisition and interlibrary loan of materials;
• Operates cash registers and assists with balancing cash count;
• Performs related duties including updating bulletin boards, updating web pages, taking inventory, ordering supplies, preparing bills for damaged or missing items, creating schedules, maintaining records and files, coordinating books by mail service, troubleshooting various machines, serving on committees, processing mail, preparing forms, inspecting fire extinguishers and flashlights, sorting and re-shelving materials, entering information into a computer system, maintaining a lost and found system, selecting books and materials for a particular audience, and preparing promotional materials.
• Assists in the training and cross training of staff.

KNOWLEDGE & SKILLS:

Knowledge of:

• principles, policies, rules and organization of the library and associated activities;
• techniques of providing customer service;
• basic mathematical calculations and accounting policies and procedures for operating a cash register;
• library materials and resources for making recommendations to patrons;
• library computer system, database and web site;
• computer software including spreadsheets, word processing programs, and databases;
• library equipment.

Skill in:

• making mathematical calculations and performing basic accounting duties and operating a cash register;
• basic computer skills;
• performing duties according to library principles, policies, rules and procedures;
• assessing the needs of the library patrons and making recommendations;
• entering and retrieving information from the library database and web site;
• operating and maintaining the library equipment and machinery.

Minimum Qualifications:

Possession of a High School Diploma or equivalent and one year of experience providing customer service while using automated information systems and tools, (i.e., desktop computers and peripherals, mobile devices, handhelds, etc.).

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications:

(Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

1. Experience working in a public library.
2. Experience in customer service.
3. Interpersonal skills (empathy, diplomacy, collaboration).
4. Bilingual in Spanish (speak, read, write).
5. Experience communicating effectively in a language(s) other than English or Spanish.
6. Experience with digital books.
7. Experience with Microsoft Office products.
8. Experience with personal electronic devices.
9. Experience with Pima County Public Library Website.
10. Experience handling multiple tasks.
11. Is adaptable in a rapidly changing work environment (e.g., work schedule adjustments)
12. Ability to meet deadlines
13. Ability to follow company policies and procedures

Additional Information:

Applicants meeting minimum qualifications will be evaluated further based on their supplemental questionnaire responses. Applications will also be evaluated against some (or all) of the preferred qualifications listed above. Forty (40) hours per week is the standard calculation measurement for full-time experience; for less than forty (40) hours, the calculation of time is prorated accordingly. Top scoring candidates will be invited to interview (date/time – TBD.)

SELECTION PROCEDURE:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application or prior to completion of initial/promotional probation. Failure to obtain/maintain the required certification/licensures shall be grounds for termination.

Special Notice Items: Some positions may require bi-lingual abilities, in English and a second language, as determined by the appointing authority. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.

See full announcement on Pima County's website.

This press release was produced by the Pima County Public Library. The views expressed here are the author’s own.