Community Corner
Hayward, San Lorenzo Trash Service Change: Coronavirus
Have you been clearing the clutter during the stay-at-home order? Bulky and excess waste service will not be available for months. More...
HAYWARD, CA — Waste Management of Alameda County has announced that it is suspending bulky and excess waste service so it can focus on regular curbside trash, recyclables and organics pick-up during the novel coronavirus public health emergency.
The service change took effect on Monday and affects customers in Albany, Emeryville and Hayward and the Oro Loma Sanitary District, which serves unincorporated Ashland, Cherryland, Fairview, San Lorenzo, San Leandro and Hayward.
Waste Management said customers with bulky and excess waste pickups already scheduled after Monday will be able to reschedule after July 1.
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The company is providing customers notice of the temporary change in service via their preferred method of contact and through its online system.
Waste Management said regular curbside collection of solid waste, recyclables and organics is continuing and remains largely uninterrupted.
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The company has closed its customer service office on Main Street in Hayward and its walk-up window at 98th Avenue in Oakland out of concern for the proximity of customers and its workers, but customers can still drop their payments into a slot at the Main Street office in Hayward.
Payments can be mailed to the address on customer invoices, made online using the Waste Management customer ID, or by calling the company's automated system at (866) 984-2729.
Waste Management said its call centers have experienced disruptions but are now fully operational with its employees working remotely.
Customers who need assistance can call (510) 537-5500 or submit questions by email to csnorthbay@wm.com.
Waste Management recycling subcontractor Tri-CED, which is based in Union City, has announced that as a precautionary measure it will not collect used motor oil jugs, extra cardboard or household batteries from the curb as long as shelter-in-place orders are in effect.
It said residents are encouraged to put cardboard into the recycling cart and used oil and household batteries should be saved for proper disposal after the shelter-in-place orders are lifted and collections return to normal.
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