Guests of Kona Kai Resort & Spa Warned of Credit Security Breach

SAN DIEGO, CA — Noble House Hotels & Resorts, the parent company of the Kona Kai Resort & Spa at 1551 Shelter Island Drive in San Diego, is warning guests that their credit information may have been compromised because of a malware found on its payment system.

Nobel House was notified by the Secret Service of a possible breach on the payment card system at Ocean Key Resort & Spa, its property in Florida, and subsequently discovered the malware was on several of its properties.

"Noble House Hotels & Resorts values the relationship it has with its guests and takes its obligation to protect payment card information seriously," the company said in a statement.

Guests who stayed or visited Kona Kai Resort & Spa, including the Vessel restaurant and the Tiki Bar, between April 25 and Aug. 3 of this year were advised to check their account statements for any unauthorized activity.

The company said the information found in the magnetic stripe on payment cards was compromised, including payment card number, payment card expiration date, CVV number, and may have included the payment cardholder's name.

Other properties affected include:

• The Portofino Hotel & Marina, Redondo Beach, CA, including the Baleen Kitchen & Lounge restaurant and the Living Room Bar, from April 26, 2016 to June 8, 2016;
• Little Palm Island Resort & Spa, Florida Keys, FL, including the Little Palm Island Dining Room, from April 25, 2016 to June 8, 2016;
• The Edgewater, Seattle, WA, including the Six Seven restaurant, from April 26, 2016 to Aug. 3, 2016;
• Ocean Key Resort & Spa, Key West, FL, including the Hot Tin Roof Restaurant, Sunset Pier bar, and LIQUID Pool Bar between April 26, 2016 and June 8, 2016;
• River Terrace Inn, Napa, CA, including the Terrace Café & Wine Bar, from April 25, 2016 to June 8, 2016;
• LaPlaya Beach & Golf Resort, Naples, FL, including the Baleen restaurant and the Tiki Bar, from April 26, 2016 to Aug. 3, 2016;
• Mountain Lodge at Telluride, Telluride, CO, including The View restaurant, from April 26, 2016 to Aug. 5, 2016;
• Hotel Deca, Seattle, WA, from April 25, 2016 to June 8, 2016;
• Blue Mermaid restaurant, San Francisco, CA from April 26, 2016 to Aug. 3, 2016;
• Pescatore restaurant, San Francisco, CA from April 26, 2016 to Aug. 3, 2016;

"We have no evidence that any cards used at these businesses outside of the periods identified were affected," Nobel House said.

The company said it will reimburse guests for any fraudulent charges that their banks or credit card issuers decline to reimburse.

More information about the security incident is available here. Affected customers with questions may contact Noble House at 866-877-7528, Monday through Friday between the hours of 9 a.m. and 5 p.m. Eastern time or at the company's website at Noblehousehotels.com.

— By Alexander Nguyen (Patch Staff)

Image via Pixabay