LOS ANGELES, CA — In-N-Out Burger has steadfastly refused to offer delivery, but some enterprising Southern Californians are taking matters into their own hands by offering to deliver the chain's burgers through Facebook Marketplace.
A search of the platform by the online publication L.A. Material uncovered 11 people advertising In-N-Out delivery services across Los Angeles County, Orange County, the Inland Empire and Santa Barbara, according to the website.
One driver, 30-year-old Hollywood resident Jesse Osorio, told the publication he has been offering delivery for about five months and now averages 20 customers a week. He charges $20 for a typical delivery and $30 or more for larger orders.
Other drivers advertise delivery fees ranging from $10 to $15, according to L.A. Material.
But the services come with risks. The publication attempted to order In-N-Out from one Facebook Marketplace seller. But the food never arrived and the seller eventually blocked the publication, according to the report.
The unofficial delivery services apparently operate despite In-N-Out's longstanding opposition to mobile ordering and third-party delivery.
In-N-Out owner Lynsi Snyder-Ellingson earlier this year said the company has repeatedly rejected proposals to introduce mobile ordering and delivery, citing concerns about customer service and food freshness.
"We've for sure had that put in front of us ... and the answer is no," Snyder-Ellingson said when asked about mobile ordering.
She also said delivery companies have approached In-N-Out about offering their services, but executives have declined over concerns about the "freshness factor."
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