Murrieta Implements New Emergency Dispatch System

MURRIETA, CA – The Murrieta Police and Fire Communications Center has implemented a new medical protocol system that will enable dispatchers to accurately assess each emergency medical situations and send the best possible response.

The Medical Priority Dispatch System went live at 10:30 a.m. on Aug. 4. to improve service to the citizens of Murrieta in emergency situations. Dispatchers will receive on-sight and hands-on training.

The system will allow the dispatchers to perform an initial triage to determine the type of medical or trauma situation being reported, dispatch appropriate emergency services as necessary, and provide quality lifesaving pre-arrival emergency medical instruction to the caller in crisis.

“This system is a tool to help us send the appropriate type and number of resources to medical calls for service," said Murrieta Fire Chief David Lantzer in an announcement. "It allows us to be more efficient so we can better serve all our residents and guests in Murrieta. Our dispatchers have been training for this for almost a year and they are to be applauded for their dedication in helping Murrieta Fire & Rescue go to the next level."

Dispatchers using the newly implemented protocol system will follow internationally recognized standards. They will be able to provide universal, consistent care and service to every caller, gather critical emergency call information for responders while they are enroute to the location, identify life-threatening situations where additional resources may be needed, safely prioritize calls for appropriate and fast response, and, provide “Zero Minute” Dispatch Life Support using Pre-Arrival and Post-Dispatch Instructions.