LA Hospitals Earn Dismal Patient Ratings

By RENEE SCHIAVONE and PAIGE AUSTIN

Patients at Los Angeles’ local hospitals are less-than-thrilled when it comes to the quality of care they receive, according to new rankings of customer satisfaction surveys released this month. Only one hospital in the Los Angeles area merited a perfect score.

Following a stay at one of about 5,000 hospitals nationwide, patients ranked their experiences in the Hospital Consumer Assessment of Healthcare Providers and Systems survey, which was conducted Jan. 1 to Dec. 31 of 2014. The results, which range from one to five stars, were released in early October.

Hollywood Presbyterian Medical Center, Southern California Hospital At Hollywood, California Hospital Medical Center La, Pacifica Hospital Of The Valley, Los Angeles Community Hospital, Mission Community Hospital, Sherman Oaks Hospital, and Silver Lake Medical Center all received the lowest score possible - one out of five.

Pacific Alliance Medical Center, Northridge Hospital Medical Center, Valley Presbyterian Hospital, Encino Hospital Medical Center, Olympia Medical Center, Providence Tarzana Medical Center all earned a score two out of five.

White Memorial Medical Center, Simi Valley Hospital & Health Care Services, Providence Saint John’s Health Center, Lac+Usc Medical Center, Good Samaritan Hospital, Kaiser Foundation Hospital - West LA, all earned three stars.

Santa Monica - Ucla Med Ctr & Orthopaedic Hospital, Kaiser Foundation Hospital - Panorama City, Kaiser Foundation Hospital - Los Angeles, Mission Hills, Saint Vincent Medical Center, Cedars-Sinai Medical Center, Kaiser Foundation Hospital - Woodland Hills, Keck Hospital Of Usc earned four stars.

Ronald Reagan UCLA Medical Center was the only Los Angeles area to earn a five star rating.

Included in the data are results from surveys given at 298 hospitals in California. The majority of hospitals were ranked with just two stars by patients, with 108 of them receiving that ranking. A total of 42 received just one star.

Of the rest, 65 received three stars and 64 received four stars. Only 19 received five out of five stars.

Poor scores can result in lower reimbursement rates from Medicare under the government’s value-based purchasing program, according to the survey.

Below, you will find the full list of participating hospitals in California. If you head to HealthcareFinaceNews.com, you can find a searchable list of hospitals nationwide.

What do you think of the rankings of our local hospitals? Do you agree or disagree with the numbers of stars received? Tell us in the comments below!