Mr. Rooter Plumbing Starring in "Undercover Boss" on CBS

Submitted by: Mr. Rooter Plumbing of the Tri-Valley

If you’re not one of the 10.23 million people who watched Mr. Rooter Plumbing, which has a franchise in San Ramon, on “Undercover Boss”, you get a second chance.

CBS will rerun the episode at 8 p.m. on Friday.

“This episode ranks among the most powerful and moving episodes of ‘Undercover Boss’,” said Chris Carlson, executive producer for “Undercover Boss”. "We felt that Dina was an incredibly strong and compelling character who happened to be a female leading a male dominated company.”

Dina Dwyer-Owens, CEO and chairwoman of Mr. Rooter Plumbing’s parent company The Dwyer Group, goes undercover on the show. It features Mr. Rooter and its sister companies Mr. Appliance, Mr. Electric and The Grounds Guys.

The three-time Emmy nominated reality show just wrapped up its third season. “Undercover Boss” follows some of the world’s most successful company leaders as they embark on grassroots journeys within their own organizations.

“It’s exciting for people to see our customer-centered and professional service on national TV,” said Dave Ferguson of Mr. Rooter Plumbing of the Tri-Valley. “We value our customers, and we want to exceed their expectations day in and day out.”

Mr. Rooter Plumbing technicians put covers over their shoes when inside homes and businesses to protect and respect a customer’s property. They also give customers the price before work is done to ensure there are no surprises about the cost of service.

On the show, Dwyer-Owens talks about the company’s Code of Values, which are lived out from the corporate office to the front line of service professionals here in The Tri-Valley.

"This is clearly more than just a job for Dina,” Carlson said. “She has deep emotional ties to the business and its employees since The Dwyer Group was founded by her late father, who was also her mentor. She’s also pretty adept at a couple of the jobs she does undercover, which is not always the case for the bosses."