Community Update

I signed up for LA Fitness under the General Manager Nate, who gave me a prepayment option of $150 for 6 months. This meant that I would pay $100 for the first and last month, $50 for the second month, then cancel before paying anything additional. In order to meet 6 months, he gave me 3 "30 day guest passes". As I am on my 2nd "30 day guest pass", the new management has failed to honor prior management's commitments.

What makes me less than satisfied:
- Manager took more than 72 hours to get back to me. She mentioned she was busy one day but I feel like a simple phone call or email would be a nice gesture. (I left my name, email, and phone number at the front desk).
- When management eventually got back to me after 3 days of calling, they first stated that they would not under any circumstance honor the guest passes because I had been a "prior member" and told me that the first guest pass was honored incorrectly.
- Management continued to let me know that I paid "exactly the same rate as everybody else" for 3 months of membership. (This is less than true because LA Fitness is commission/signup based in terms of pay, so managers/sales reps alike are motivated to cut a reasonable deal, similar to car dealerships.)
- General manager as well as operations manager told me I was basically out of luck and that I would have to pay the regular initiation fee, first and last month all over again.
- Fundamentals of customer service are lacking. 1) Acknowledging customer 2) Offering reasonable remedy/solution

I know that the total discrepancy is $50. That is not a lot of money, however, I think that a reasonable remedy or refund should be in order, especially considering there is a general consensus among yelp/google reviews that management of this gym lacks in customer service. It is startling and quite sad to see how little this gym values its members. I would not go give this gym another shot unless there was a dramatic shift in the attitudes of the front end and management of this LA Fitness location.