Redlands Water Transmission Main Leak FAQ

Press release from the City of Redlands:

July 14, 2020

HIGHLAND AVENUE WATER COMPLEX (HAWC) LEAK FAQ

• What happened at the Highland Avenue Water
  Complex?
  • A major water leak occurred in a 16-inch water
    transmission main at the facility.
• What impact does this have on the City of Redlands
  water system?
  • This transmission line provides water to about 6,200
    customer accounts which includes approximately 23,000
    residents in the City.
• What impact does this have on the City of Redlands
  water customers?
  • City water customers may experience lower water pressure
    as a result of the leak. However, currently there are no
    reports of a significant amount of pressure loss.
• Where are these customers/residents located?
  • An online map is available at
    https://www.cityofredlands.org/wateroutagemap that
    shows the outage area. Customers can enter their address to
    see if they are within the affected zone.
• Is there any issue with City’s water quality?
  • City’s Water quality is not affected. However, if water
    pressure drops below a critical level, boil water notices
    will be issued to affected customers.
• How long until the leak is repaired?
  • A contractor will be onsite today and will work
    continuously until the leak is repaired. City staff
    anticipates the leak being repaired by the end of the week if
    not sooner.

UPATED AT 10:40 a.m. TUESDAY, JULY 14

This press release was produced by the City of Redlands. The views expressed here are the author’s own.