Moving Scams Still a Problem for Many

In 2012, Better Business Bureau (BBB) received over 1.4 million moving-related inquiries and more than 9,300 complaints against movers. As moving season kicks into full gear, BBB and American Moving & Storage Association (AMSA) warn summer movers to choose wisely when hiring movers.

Complaints recevied by BBB included damaged or missing items, big price increases over originally-quoted estimates, late deliveries, and goods being “held hostage” for additional payment.

“When you trust someone with all of your belongings, researching the company before hiring should be a priority,” said Gary Almond, president of BBB serving northeast California. “Check out the company’s record with BBB, read the contract and ensure you understand all charges before agreeing to service.”

BBB and AMSA offer the following tips to assist those moving this summer:

Research the company thoroughly. All interstate movers must, at minimum, be licensed by the Federal Motor Carrier Safety Administration. FMCSA assigns a unique motor carrier number that can be verified at protectyourmove.gov. Those moving goods intrastate in California must be licensed through the California Public Utilities Commission.

Get at least three written in-home estimates. Not all price quotes online or over the phone are legitimate. Insist on getting an in-person estimate. Also, remember that the lowest estimate can sometimes be an unrealistic, low-ball offer, which may cost you more in the end.

Know your rights. Research your rights with either the FMCSA for interstate moves, or the PUC for moves in California. Interstate movers must give you two booklets detailing your rights. If your move is interstate, your mover is required to provide you with the Important Information For Persons Moving Household Goods booklet, an agreement for moving services and a document showing your “not to exceed” price.

Also, enlist the help of BBB or local law enforcement if the company threatens to hold your belongings hostage.

Consider accepting full value protection. Purchasing full (replacement) value protection from your mover means any lost or damaged articles will be repaired or replaced, or a cash settlement will be made to repair the item or to replace it at its current market value, regardless of age. The cost of full value protection must be included in the initial estimate you receive for an interstate move.

Record everything. Get copies of everything you sign before the move begins. Take pictures of the truck and license plate number for future reference. Have a camera ready in case problems arise.

To check out a mover near you, and for more consumer information you can trust, visit necal.bbb.org. For the latest, follow BBB on Facebook at www.facebook.com/necalbbb.