Copier Repair Service Jams Customers, BBB Warns

Better Business Bureau issued a press release today warning both consumers and businesses to be wary when doing business with Alpha Copier Service.

The company currently has eight complaints on file with BBB, seven of which are unanswered. The complaints allege that after paying the company upfront for services, Ray Perez, alleged owner of the company, fails to return to complete repairs.

In one case, a company paid Alpha Copier Service $1,700 to order and install a security system. “He took the money and said the systems were back ordered. Now… we are out of the $1,700 we paid for the security system that has not been delivered or installed.”

BBB attempted to contact the company regarding the pattern of complaints, but as of June 11, 2013 has not received a response.

BBB suggests the following when hiring a company to repair or maintain electronics:

Check the business’s record at BBB.org. View complaint history, licensing information and more.

Review the equipment’s warranty information. If your electronic is still under warranty, contact the provided numbers for additional information.

Verify licensing when necessary. If you are a consumer, the business working on your equipment should be licensed through the Bureau of Electronic and Appliance Repair. However, if you are a business hiring another business, a license is not required in California.

Obtain estimates from several companies and ask for references.

To learn more, read the full press release on Alpha Copier Service. To stay up to date on the latest consumer and business information, follow BBB on Facebook and Twitter.