The Charter Cable Challenge: Local Writes of His Cable Frustration In Santa Cruz County

Written and submitted by Mark Rain:

Every subscriber of Charter Cable in Capitola and Aptos must be asking the same question.

When will Charter provide full On Demand?

Charter does a good job with Wi-Fi and a fair offering for TV. Their tech support is good, and they would like to be viewed as a premier cable company.

I subscribed more than two years ago, and was told, “Yes, you have ‘On Demand.’”

So I passed on satellite and went for the cable. When I could not access On Demand, I called Charter and they said it was not offered for Capitola, but it would “be coming soon.” Oops- again, it has been two years.

In fairness, satellite does not offer fast Wi-Fi, so cable was my first choice. I subscribe to Comcast in another location, and I assumed that the service was comparable. I was wrong, but in view of the Wi-Fi, I have stayed with Charter.

On Demand is not offered, and the package price is the same, if you get the service or not. As a customer, I am not looking to reduce my bill. I want the only cable company available to step up and provide the service that all other carriers provide.

Last time I checked, Capitola and the rest of the service area that Charter serves is not a rural area with a small population. I think we deserve better. If they can’t do it perhaps some competition brought to the market will be a good thing.

Tell us what you think and let the CEO of Charter know.

Signed -- Mark Rain