Patients Rate Woodland Hills Hospital Higher than Most

By RENEE SCHIAVONE and PAIGE AUSTIN

Patients at Los Angeles’ local hospitals are less-than-thrilled when it comes to the quality of care they receive, according to new rankings of customer satisfaction surveys released this month.

Following a stay at one of about 5,000 hospitals nationwide, patients ranked their experiences in the Hospital Consumer Assessment of Healthcare Providers and Systems survey, which was conducted Jan. 1 to Dec. 31 of 2014. The results, which range from one to five stars, were released in early October.

Hollywood Presbyterian Medical Center, Southern California Hospital At Hollywood, California Hospital Medical Center LA, Pacifica Hospital Of The Valley, Los Angeles Community Hospital, Mission Community Hospital, Sherman Oaks Hospital, and Silver Lake Medical Center all received the lowest score possible - one out of five.

Pacific Alliance Medical Center, Northridge Hospital Medical Center, Valley Presbyterian Hospital, Encino Hospital Medical Center, Olympia Medical Center, Lac+Usc Medical Center, Providence Tarzana Medical Center all earned a score two out of five.

Santa Monica - Ucla Med Ctr & Orthopaedic Hospital, White Memorial Medical Center, Simi Valley Hospital & Health Care Services, Kaiser Foundation Hospital - Panorama City, Kaiser Foundation Hospital - Los Angeles, Providence Saint John’s Health Center, Providence Holy Cross Medical Center, Cedars-Sinai Medical Center, Saint Vincent Medical Center, Good Samaritan Hospital, Kaiser Foundation Hospital - Woodland Hills, Kaiser Foundation Hospital - West LA, Keck Hospital Of USC all earned three stars.

Ronald Reagan UCLA Medical Center was one of only two Los Angeles area hospitals to earn a four star rating.

Included in the data are results from surveys given at 298 hospitals in California. The majority of hospitals were ranked with just two or three stars by patients.

There were 101 of them receiving the two-star ranking— including San Gorgonio Memorial Hospital in Banning.

A total of 21 other hospitals received just one star.

Of the rest, 125 received three stars and 43 received four stars. Only eight received five out of five stars.

Poor scores can result in lower reimbursement rates from Medicare under the government’s value-based purchasing program, according to the survey.

Below, you will find the full list of participating hospitals in California. If you head to HealthcareFinaceNews.com, you can find a searchable list of hospitals nationwide.