CT Extends Utility Payment Protection Program Enrollment Date

CONNECTICUT — As challenging as the coronavirus continues to make day-to-day living in Connecticut, it's still pretty difficult to get your power turned off for non-payment.

The state Public Utilities Regulatory Authority has extended the enrollment period for the COVID-19 Payment Program for both residential and non-residential customers through at least Feb. 9, 2021.

What's more, the Winter Protection Program, which protects eligible households against head source shut-offs during the winter months, is also in effect through May 1, 2021.

If you do find yourself experiencing difficulty paying your utility bill, state officials suggest calling your utility company and asking:

1. Whether the residential customer is eligible to be "coded hardship" and enrolled in the "Winter Protection Program;" and
2. If ineligible for hardship status or a non-residential customer, to enroll in a COVID-19 Payment Plan.

All customers with past due balances are eligible to avoid utility shut-offs by enrolling in one of the programs provided by the state: regulated water, electric and gas utilities, Operation Fuel, or the Connecticut Department of Social Services.

No customer actively enrolled in a COVID-19 Payment Program can have their service terminated for non-payment. COVID-19 payment plans are available to any residential or non-residential customer requesting assistance, without demonstrating financial need; require no initial or down payment, can be up to 24 months in length; waive any fees or interest in the calculation of the monthly payment amount; and facilitate the repayment of the past due balances in addition to the customer’s monthly bill.

Customers should contact their utility company or PURA's Consumer Affairs office if they need more information.