Eversource Adds Texting Feature for Outage Reporting

BERLIN, CT – Eversource customers can now report a power outage and get updates on that outage through text messages.

And it's not an LOL matter.

It's s serious way maintain service and the latest segway into the technological age — a two-way text option, utility officials said.

“We are always working to enhance the ways we interact with our customers and want to make it as easy as possible for them to reach us,” said Eversource Senior Vice President and Chief Customer Officer Penni Conner. “Many people rely on text messages for updates from family, friends and others, so giving our customers the option to get updates on their energy service is a natural fit. We're encouraged by the positive response so far – with hundreds of people signing up each week in the short time since we launched this new service.”

Said Eversource customer Frank Summa. “Texting is usually how I connect with people, so for me this was great. It’s much easier than getting on the phone or logging onto the computer to report my outage.”

Customers who want to take advantage of the two-way texting option must first register their mobile device online at Eversource.com, or directly from their mobile phone by texting “REG” to 23129.

Once registered, Eversource recommends customers add the outage text number to their contacts for quick access.

Then, text “OUT” to that number when the power goes out and “STAT” to that number for updates. Customers who already receive outage alerts from Eversource via text will automatically be enrolled in the new two-way texting feature. As always, customers can also report outages online or by calling 1-800-286-2000.

To learn more about outage alerts and text reporting, visit Eversource.com.

Photo Credit: Eversource