First Selectman's Office Commissions Resident Satisfaction Survey

GREENWICH, CT — The Town of Greenwich is seeking input from residents through a survey in order to "ensure the priorities and expectations of the community are aligned with the services provided by the Town."

The town conducted a biannual resident satisfaction survey in 2014, 2016, and 2018. The 2020 survey was postponed until this year because of the COVID-19 pandemic.

“The biannual survey provides the Town administration and departments the essential feedback from our constituents. This feedback is a valuable resource that helps to inform improvements that can be developed to enhance customer service and resident satisfaction," First Selectman Fred Camillo said in a news release.

Greenwich has contracted with Great Blue Research of Glastonbury, Conn. to conduct the 2021 resident satisfaction survey, according to a news release from the town.

The survey asks residents to rate their satisfaction with several key services provided by Greenwich, and it includes questions regarding primary government services such as Police and Fire, as well as target services, such as Parks and Recreation and Highway.

Overall, in 2018 respondents indicated that they receive a good value for their tax dollars. The results of the '18 survey can be found on the Town website.

Since the survey has been given, the design has been minimally altered in order to establish a benchmark, measure changes, and track trends over time, according to a news release.

The survey will be administered by phone to a random sample of residents 18 years of age and older. Surveys will be conducted starting Oct. 4 and will continue until Oct. 15.

In addition to the phone survey, the town will allow residents to participate in the survey online via the town website. A digital survey link will be placed on the town’s website in both English and Spanish to capture the results.

In order to maintain the integrity of the historical data, digital surveys will not be included in the overall results, but will be presented separately in each section. The results of the survey will be made available to the public by the end of November.