Greenwich Hospital Wins Outstanding Patient Experience Award

GREENWICH, CT — For a sixth consecutive year, Greenwich Hospital has won Healthgrades' 2020 Outstanding Patient Experience Award.

In an announcement, hospital officials said the award places the organization among the top 15 percent of hospitals nationwide for patient experience. (To sign up for Greenwich breaking news alerts and more, click here.)

"This award is particularly meaningful because it's based on patient feedback," CEO Norman Roth said in a statement. "Greenwich Hospital always strives to put the needs of its patients first by continuously looking for innovative ways to enhance the hospital experience."

Healthgrades evaluated hospital performance based on patient experience surveys submitted to the centers for medicare and medicaid services, officials said. The 29 survey questions focused on patients' perspectives of their care, including cleanliness and noise levels in patient rooms, physician and nurse communication and whether they would recommend the hospital to friends or family.

Greenwich Hospital has multiple patient experience initiatives. The Patient and Family Advisory Council encourages patients and family members to be active participants in improving the delivery of care, hospital officials said.

In addition, the hospital's service excellence committee has met weekly for the past 21 years to review patient feedback and identify opportunities for improvement, officials said.