Saint Francis Hospital Top 10 In U.S. For Patient Loyalty

Press release from Saint Francis Hospital and Medical Center:

August 27, 2020

HARTFORD, Conn. (August 26, 2020) – Saint Francis Hospital, a member of Trinity Health Of
New England, has been named to the third-annual NRC Health Top 100 Consumer Loyalty list,
the first and only loyalty-based hospital rankings that recognize the top U.S. healthcare
organizations for earning exceptional loyalty ratings from their patient populations. Of the top
100 hospitals named, Saint Francis is also named as one of the top 10 Best in Class hospitals
nationwide.

“Saint Francis is proud to be known as a healing presence for our local community,” said
Thomas Burke, BPharm, MBA, interim president, Saint Francis Hospital. “We understand
patients have a choice when it comes to where they receive their health care, but this
recognition is a great reminder that patients continue to choose our safe, top-quality care time
and time again.”

Saint Francis was selected based on results from NRC Health’s Market Insights survey, the
largest database of healthcare consumer responses in the country. From April 2019 to March
2020, NRC Health surveyed more than 310,000 households in the contiguous U.S. to measure
consumer engagement with community healthcare brands. The winning organizations on the
2020 Consumer Loyalty list, such as Saint Francis, achieved remarkably high scores for seven
different critical aspects of consumer loyalty, including Access, Engagement, Experience, and
Net Promoter Score.

“Saint Francis Hospital, and the other hospitals recognized in this year’s Consumer Loyalty
Awards, are at the forefront of delivering patient-centric care, which is more important than
ever in this new normal in healthcare,” said Helen Hrdy, Chief Growth Officer at NRC Health.
“We are proud to recognize these industry-leading organizations and the commitments they
hold to their patients and improving the complete care journey now and moving forward.”
For nearly four decades, NRC Health has helped healthcare organizations illuminate and
improve the moments that matter most to patients, residents, physicians, nurses, and staff.
Winning organizations were publicly announced on Monday, August 24 during the virtual 26th
Annual NRC Health Symposium. A complete list of winners can be found at
https://nrchealth.com/NRCHealthTop100Loyalty.

About Saint Francis Hospital and Medical Center
Saint Francis Hospital and Medical Center has been an anchor institution in north central
Connecticut since 1897. In 2015, Saint Francis became part of Trinity Health Of New England, a
member of Trinity Health, one of the largest multi-institutional Catholic health care delivery
systems in the nation. Saint Francis Hospital and Medical Center is licensed for 617 beds, is a major teaching hospital and the largest Catholic hospital in New England. Other Saint Francis entities include the Comprehensive Women’s Health Center, the Connecticut Joint Replacement Institute, the Curtis D. Robinson Center for Health Equity, the Hoffman Heart and Vascular Institute of Connecticut, the Smilow Cancer Hospital Yale-New Haven at Saint Francis, and Trinity Health Of New England Medical Group. Follow us on Facebook, Instagram and Twitter @SaintFrancisCT

This press release was produced by Saint Francis Hospital and Medical Center. The views expressed here are the author's own.