Here Is Why Madison Lost Power On Monday

MADISON, CT — It took a day, but power has been fully restored in Madison. Eversource officials wrote a note to Madison residents explaining what happened to the power on Monday.

Here is the letter:

Dear Valued Madison Customer:

At Eversource, we know you count on us to deliver reliable power every day and it’s a responsibility that
we take very seriously. We are also committed to keeping you informed when there is an issue with our
delivery of service to you.

What happened?
On Sunday, February 4, at about 11 p.m., you and your neighbors experienced an unplanned power outage
due to an equipment problem at a nearby substation. A substation is an Eversource facility where higher
voltage electricity is reduced to a lower voltage for delivery to your home or business. The substation
repair required the installation of special equipment, which took longer than expected to connect, but is
now completed. We’re sorry that the complexity of our work took longer than anticipated and resulted in
more than one restoration time being provided to you. We truly understand how difficult it is to be
without power – particularly for several hours – and apologize.

Our Commitment to You
We learn from every power outage, and this one is no exception. We plan to continue work in your area
that includes installing additional equipment that will provide back-up paths for power. This sort of
redundancy will increase reliability and minimize the likelihood of future interruptions like this one in your
neighborhood. Be assured that we are always working to serve you better and look forward to improving
our service to you.

Again, we are very sorry for the inconvenience we know this caused, and thank you for your patience
and understanding. Should you have any questions or need additional information about our work,
please contact your Eversource Customer Service team at 800-286-2000.