COVID-19 Update – A Message from the Spint CEO

We know your ability to communicate is essential and we are taking steps to make sure we can continue to keep you connected and maintain the health and safety of our customers, employees and communities as our nation deals with the COVID-19 pandemic. Our top priority is to ensure our Network remains reliable and keeps you connected during these times.

Additionally, Sprint has signed the Keep Americans Connected Pledge which enables ongoing connectivity for our customers as the country experiences serious disruptions caused by the COVID-19 outbreak. We are going beyond the pledge by taking these additional steps for the next 60 days during this unprecedented event:
• Unlimited data to keep you connected
• 20GB of mobile hotspot data per month
• Waiving all activation and upgrades fee on sprint.com
• Free next day shipping on sprint.com
• Waiving per-minute calling rates from the U.S. to countries defined by the CDC as Level 3

We’re also increasing support for the 1Million Project Foundation. This organization provides high school students with free access to reliable internet services and mobile devices to allow them to reach their full potential. We are doubling these student’s data allotment from 10GB to 20GB each month for the next 3 months.

At a time when social distancing plays a critical role in slowing the spread of COVID-19, our digital and support services are ready to help when you need it most. Sprint.com and the My Sprint App are the best ways for you to explore our products, make purchases and get the service you need from the safety of your home – like paying your bill, upgrading your phone, adding a line of service and managing your account.

At this time, we have taken steps to ensure some of our retail locations will remain open so you have access to essential services like phone repair. If you have critical needs that require in-store assistance, please check our store locator for up-to-date information on available store locations and hours.

Sprint is committed to keeping you connected and informed. In times like these, we remain focused on the well-being of our customers, employees and the communities we serve.
For more information and frequently asked questions, go to sprint.com/covid-19.