An Important Update on Old Navy Stores

A message from Old Navy stores

To assist the efforts underway to slow the spread of the coronavirus, we are closing all stores in North America starting Thursday March 19th. Our focus remains on supporting the health and livelihood of our employees, while caring for our customers and communities.

Frequently Asked Questions

Returns
Due to continued concerns about the coronavirus, we have extended the return window to JULY 1, 2020 for all purchases made between January 1, 2020 and March 31, 2020.

Delivery Options

• Free Shipping is available on all purchases of $25 or more (Old Navy, Gap, Banana Republic, Athleta, Hill City)
• There is no Pick-Up In Store option during store closures. Any previous orders unclaimed will be returned and credit will go back to the credit card used.

Safety
We’re increasing the frequency of regularly scheduled cleanings and sanitization efforts in Distribution Centers. We’re recommending all employees to take precautionary health measures, including frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel.

Caring for Our Team
Under Gap Inc.’s Continuous Pay Policy, we will provide our impacted store employees with pay continuity and benefits during this two-week period.
Gap Inc.’s response to dealing with the coronavirus (COVID-19) is closely aligned with recommendations outlined by the World Health Organization (WHO) and Centers for Disease Control (CDC), as well as government decisions.