Staples, Inc. CEO Update: Holiday Shopping

To Our Valued Customers,

Happy Holidays! As you prepare for the holidays in these unprecedented times, we wanted to share the steps we are taking to provide you with the best possible shopping experience this holiday season at Staples.

Holiday Delivery
With online holiday shopping reaching record levels this year, many retailers may face delivery delays. We encourage you to shop early to avoid any unnecessary stress. On our side, we've been working around the clock to ensure that our Staples' fleet and our external shipping partners are prepared to help you receive your packages as quickly as possible.

Free Shipping, No Minimum
Staples.com will continue to offer FREE Shipping no minimum, with thousands of items delivered next day. If something is delayed, updates will be communicated in your order status emails. You can also check your order status at any time here.

Safe Shopping In Store
We have taken extra precautions to provide a safe and healthy shopping environment this season at our Staples stores, including enhanced cleaning protocols and contactless shopping options like curbside pickup. So whether you head in store to shop or arrange for curbside or in-store pickup, you have options to best fit your holiday shopping needs.

Extended Return Policy
We are extending our return policy to ensure you have more than enough time for returns. For all purchases made between 11/16/2020 and 12/24/2020, you’ll have until 01/25/2021 to return them. And as a reminder, returns are always free, see details here.

Holiday Savings
Lastly, we have great deals on gifts and everything else you may need, whether you're working from home or returning to the office. Plus, you can now earn up to 5% back in Rewards in store and online.

From all of us at Staples, we wish you a safe, happy and healthy holiday season.

Sincerely,

Sandy Douglas
CEO, Staples, Inc.