Update From Ion Bank President & CEO

Ion Bank stands ready to help our customers during these difficult times.

As a financially strong, independent mutual bank, Ion Bank’s focus is on the well-being of our customers, employees and communities we have served for 150 years.

We’re here to assist each and every personal and business customer through the Coronavirus pandemic with any questions you have about your deposit or loan products and services.
Personal Banking Customers

• You have direct access to your favorite banker by calling ###a rel="nofollow">203.729.4442. We are ready and available to speak with you about your individual situation and work together as your trusted financial partner.
• You can request increases in debit card and mobile deposit check limits by calling our Contact Center to discuss your unique situation.
• Personal banking customers, with a need, may also be eligible for certain fee waivers.
• Beginning April 1, 2020, we will temporarily provide advanced access to all direct deposits received through the Automated Clearing House (ACH). Instead of waiting for the bank to receive the funds, we will make that money available as soon as we receive the notification, which could be up to two days earlier than your normal deposit.

Personal Lending/Mortgage Customers

• Personal loan and mortgage customers may be eligible for various types of loan payment assistance, including immediate loan payment deferrals.
• We are ready and available to speak with you about your individual situation, please call 203.729.4442 for assistance.

Business & Commercial Banking Customers

• Business and commercial banking customers who are experiencing financial hardship should click 833.466.1466 to discuss further or submit a request through the Secure Forms option within iBanking.
• Beginning April 1, 2020 we will temporarily provide advanced access to all credits (deposits) received through the ACH. Instead of waiting for the bank to receive the funds, we will make that money available as soon as we receive the notification, which could be up to two days earlier than normal.

As you work to keep yourself and your loved ones safe, please know that all of us at Ion Bank are doing our part to help you, our employees, and our community through this unprecedented time. Working together, we will get through this current crisis and we thank you again for your continued support.
Sincerely,
David Rotatori

President & CEO
Ion Bank