From WCTFCU: COVID-19 Update Effective Oct. 29

Due to Connecticut’s recently elevated COVID-19 infection rates, effective Thursday, October 29th Branch Access will revert to by-appointment only in-branch visits, and Drive-up window service (no in-branch lobby or walk-in service).

WCTFCU continues to carefully comply with state and federal directives, and CDC guidelines for COVID-19. Effective Thursday, October 29th, and until further notice, the following protocols will continue:

• Appointment Only. In-branch visits must be scheduled in advance as appointments.
• Health Status. Do not schedule an appointment or come to the branch if you have a fever, flu-like symptoms or have been exposed to someone with COVID-19.
• Masks & Distancing. As required by CT state law when in-branch you MUST wear a face mask over your nose & mouth, and follow social distancing guidelines. If you do not have a face mask, we will provide a paper one. There will be no exceptions to this policy.
• ID Required. For security purposes, prior to entering the branch for your appointment, we may ask you to present ID and briefly lower your face mask for proper identification.
• No Loitering. We will endeavor to keep your appointment as brief as possible. Please limit the people you bring with you, to only those necessary to the appointed transaction.

Appointments will not be taken for withdrawals, deposits, transfers, loan & Visa payments and applications. We strongly encourage you to utilize the many 24/7 resources available including ATMs, Online Banking, the WCTFCU App with mobile check deposit & person-to-person pay (P2P), and Telephone Banking. In addition to the following information, please visit wctfcu.com for details or call us for assistance.

• Cash Withdrawals - from an ATM, and our Drive-up windows.
• Deposits - WCTFCU App’s mobile check deposit, our 3 ATMs, our Drive-ups, WCTFCU branch night-drops.
• Transfers – in online banking, telephone banking (Call 24), call a branch.
• Loan & Visa Payments - by mail, WCTFCU Drive-ups and branch night drops, transfer within online banking, set a bill pay from another bank to your WCTFCU Loan or Visa.
• Apply for a Loan or Visa Credit Card - wctfcu.com, call us 800.992.2226 x2077 during business hours.

Appointments for other matters may be made by calling the:
Middlebury Branch 203.758.9500 x2078
Danbury Branch 203.791.1117
Middlebury Loan Dept. 203.758.9500 x2077
Danbury Loan Officer 203.791.1117 x103

Secure, and Here for You. Updates and useful information may be found on our COVID-19 Information Page at wctfcu.com. If you are facing a financial challenge, or are unable to make your loan payments due to COVID-19, please call us at 800.992.2226 x2079 or visit our COVID-19 Emergency Relief Resources Page at wctfcu.com.

WCTFCU remains secure and committed to providing our Members with uninterrupted service, even under these restricted operations. We will continue to monitor this situation, and provide further updates to you as necessary by email &/or on our WCTFCU COVID-19 Information Page @ wctfcu.com.

Thank you for being a valued Member of the Waterbury Connecticut Teachers Federal Credit Union family.

Sincerely,

Pete
Pete McCasland
Board Chairman

Marty
Marty Misset
President / CEO