Community Corner
Connex Credit Union Wins MemberXP 2021 Best Of The Best Award
The coveted Best of the Best awarded is given each year to credit unions that have consistently provided exceptional member service.
Press release from Connex Credit Union:
Feb. 24, 2021
MemberXP, a member experience solution from CU Solutions Group, has named Connex Credit Union one of its 2021 Best of the Best award winners.
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The coveted Best of the Best awarded is given each year to credit unions that have consistently provided exceptional member service, as reported by their own members. Only the highest-performing credit unions utilizing the MemberXP platform are given this honor. The Best of the Best award is independently granted by MemberXP based on specific and rigorous criteria. Taking into consideration the extreme challenges of delivering extraordinary member service during a nation-wide pandemic and economic crisis, this year’s award winners reflect some of the most agile and responsive credit unions.
MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. Serving credit unions in the United States and Canada, MemberXP uses mystery shoppers and member surveys to gauge the overall member experience across multiple delivery channels, then deliver that data on an intuitive dashboard. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.
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“Our members throughout Greater New Haven deserve to do business with a financial institution that respects them and works in their best interest. I am proud of our team at Connex for making that possible for our more than 61,000 members,” said Frank Mancini, president and CEO, Connex Credit Union. “We are honored to receive this year’s prestigious Best of the Best award for our excellent results in Best Loan Experience, Best Transaction Experience and Best New Account Experience.”
"Throughout the last year, credit unions have once again shown they are willing to go above and beyond to connect and serve their members, no matter the challenges,” said Dave Adams, president and CEO, CU Solutions Group. “Every year the Best of the Best awards turns our attention to the trailblazers in our industry, that are truly dedicated to delivering brand-defining experiences and unparalleled member service dedication.”
This press release was produced by Connex Credit Union. The views expressed here are the author's own.
