North Haven Police Begin Live-Streaming 911 Calls Directly To Officers

NORTH HAVEN, CT — The North Haven Police Department has begun live-streaming 911 emergency calls directly to officers in the field in real time, officials announced Monday.

Officials said North Haven in the first department in the state to implement the program.

Read more from the North Haven Police Department below:

Officers can now hear the caller’s actual words and voice providing the sense of urgency, small details that may not be otherwise provided, and immediate updates on the situation and location. The officer not only hears the incoming emergency, but also the caller’s location is immediately identified on a map. This new technology called “Live911,” developed by HigherGround, Inc. provides a “head start” to officers monitoring incoming 911 calls by eliminating inherent dispatching delays, thus reducing response times.

Live911 closes the 911-time gap between police call-taker to First Responders by allowing officers to immediately hear incoming 911 emergency calls in their geographical area. Live911 allows the officer to obtain more information for a better response plan and increased de-escalation skills providing better service to the community.

Additionally, a feature within Live911 called “Campus Alert” notifies all officers, regardless of location, immediately if a 911 call occurs on a school campus. If there is an emergency on a school campus, time is critical, and Live911 provides officers those critical seconds that can save lives.