Business & Tech

Applebee's Servers to be Re-Trained

After accidently serving alcohol to a minor (a 15-month old) in Detroit, the restaurant chain is taking steps to make sure it never happens again.

The Applebee's restaurant chain is immediately retraining its workers nationwide after a server in suburban Detroit accidentally served alcohol to a toddler.

On Friday, April 8, a mother went to an Applebee's in Madison Heights, MI, where she ordered her 15-month-old son an apple juice.

What the little boy apparently got instead was a margarita. His mother reportedly realized something was wrong when the boy "kind of laid his head on the table and dozed off a little bit and woke up and got real happy."

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He also began waving "hi" and "goodbye" to the walls, according to some published reports.

Applebee's released this formal Statement on Monday:

"We want to express how thankful we are that the child involved in the incident at our restaurant in Madison Heights, MI on April 8, was not seriously injured as a result of accidentally receiving the wrong beverage.

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We also want to apologize to his parents, for the stress and worry this caused them. Although our efforts to speak with the child's parents have been unsuccessful, we extend our personal apologies.

After receiving the Madison Heights Police report this afternoon, we know that the child was served a trace amount of alcohol (per the MHPD report published 4/11/11, "the officer checked the drink with his PBT and it registered a .014") and are trying to get more details about this information.

Furthermore, as per the police report, EMT's checked the child at the scene and he was released. As we work to gather all of the facts related to this incident, including conducting our own investigation with our restaurant staff, we are also moving forward with pro-active actions to help prevent a reoccurrence:

1) We are changing the way we serve apple juice to our young guests. We will switch to pouring apple juice only from single-serve containers served at the table. We have already started communicating this new policy within our system and it will be in-place this week.

2) We will retrain all servers on our beverage pouring policy, emphasizing that non-alcoholic and alcoholic beverages must be stored in completely separate and identified containers. This retraining will begin immediately.

We recognize our responsibility to constantly assess our safety policies and procedures to ensure they are rigorous and consistently followed. We believe today's strong actions make a statement to our guests of all ages around our commitment to provide a safe and enjoyable dining experience."

Sincerely,

Applebee's

has one restaurant on the Boston Post Road in Orange.

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