Optimum Service Outage: Service Restoration Underway

CONNECTICUT — Optimum service restoration began around 1 a.m., the company tweeted Saturday morning. To put it mildly, folks were not happy with the outage and apparently some even called 911, which forced local police departments to address the outages on social media late Friday.

"Our teams worked around the clock, and services are being restored as of earlier this morning. We appreciate our customers’ patience during that time," said Lisa Anselmo, head of communications for Altice USA.

Many people tweeted their displeasure concerning the outage and asked if their bills would be issued a credit by Optimum. While some folks recalled the days where there was no internet and only a few TV channels to choose from.

CONNECTICUT — No, it's not just your router; Optimum is experiencing a service outage Friday night.

There have been more than 10,000 reports of customers without Internet, cable television and phone service, according to Downdetector.com. There are reports of outages in New York, Connecticut and New Jersey.

The outage is still active as of 11 p.m.

Several customers have taken to Twitter to voice displeasure at the outage.

Optimum's Twitter customer service account tweeted that they are aware of the outage, but they haven't tweeted an update about when to expect a resolution.