WEST HARTFORD, CT — A power company report has detailed the electricity reliability in West Hartford, part of a recently released Eversource Energy report that details reliability statewide.
Eversource claims electric reliability for Connecticut customers has improved over the past decade, citing grid upgrades, automation technology, and vegetation management.
The company announced recently that customers now experience an average of one power interruption every 20 months, representing a 15% improvement since 2017.
In West Hartford, electric customers experienced fewer and shorter power outages than the Connecticut average in 2025, according to Eversource's annual reliability scorecard.
The utility's report, which covers approximately 30,047 customers in West Hartford, found that the average customer experienced one outage every 51 months. By comparison, the statewide average was one outage every 20 months.
On average, West Hartford customers experienced 25 minutes without power during the year, substantially below the statewide average of 81 minutes.
The figure includes all customers in the community, even those who did not experience an outage.
When outages did occur in West Hartford, Eversource restored power in an average of 109 minutes.
According to the scorecard, 165 West Hartford customers experienced three or more outages during the year, while 233 customers experienced an outage lasting seven hours or longer.
The report also identifies the leading causes of power outages.
Trees remained the largest cause of outages in West Hartford in 2025, although tree-related outages declined compared with the previous two years.
Equipment-related outages increased in 2025, while outages attributed to other causes and vehicle incidents also rose.
Animal-related outages declined in West Hartford, and lightning remained one of the least common causes.
Eversource released the data as part of its annual electric reliability scorecards, which provide town-by-town information for the 149 Connecticut municipalities the company serves.
“These scorecards help our customers understand how outages impact their area while highlighting some of the critical work we do every day to strengthen our electric system and make it more resilient,” Eversource Vice President of Electric Field Operations Don Scacco said in a statement.
Scacco said the company uses outage data and cost-benefit analyses to determine where investments are needed, including smart switch installations and enhanced tree-trimming programs.
The scorecards also detail the leading causes of outages in each municipality and summarize local reliability and resiliency projects completed by the utility.
Eversource said ongoing infrastructure work includes replacing aging utility poles and electric lines with stronger equipment designed to better withstand severe weather.
For Connecticut's town-by-town reliability scorecard, click on this link.
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