Clearwater Utility Customers To See Online Bill Payment Portal Upgrade

CLEARWATER, FL — Starting May 31, the city of Clearwater will launch a new, user-friendly electronic payment system to make paying city utility bills easier.

Advantages to using the new portal include the following:

• Set it and forget it with AutoPay.
• Save time and avoid late or missed payments.
• You will no longer need to approve your payment each month.
• Pay online by electronic check, Visa, Mastercard, Discover, American Express, Google Pay, Apple Pay, Venmo or PayPal.
• Use a new, pay-by-text feature. You can get text notifications about your bill and have the option to pay through text message with your default payment method. Sign up for this service when making an online payment or in your account.
• See your balance update in the payment portal as soon as you make a payment.
• Use one-time pay to quickly view and pay your bill without registering.
• Pay multiple bills in one transaction with a new shopping cart feature.
• Paperless billing. Save paper and still have easy access to your bills.
• Existing AutoPay utility bill customers will need to enroll in the new platform and should have received two communications from the city's new online payment provider, Invoice Cloud.
• It is recommended that customers who use AutoPay with the previous vendor, Kubra, deactivate their AutoPay before May 31.
• Customers should avoid scheduling any payments in the current portal to take place after May 30.
• Please note, the AutoPay feature is different from the city's direct debit program, which drafts the money from your bank account automatically each month with no convenience fee. If you currently use the direct debit service, no action is required on your part.
• Customers paying with check or credit/debit card through the new program will be charged a $2.95 convenience fee.

Customers can avoid paying the convenience fee by paying in one of these ways:

• In person.
• Pay to cashier by cash, check or money order at 100 S. Myrtle Ave.
• Drop box. Place a check or money order in the drop box located at 100 S. Myrtle Ave. Include your account number on the check or money order.
• By mail. Mail a check or money order to P.O. Box 30020, Tampa FL 33630. Include your account number on the check or money order.
• Direct debit utility bill payment service. This method automatically deducts the amount of your utility bill from your bank account each month. Sign up at MyClearwater.com/Payments.
• Through your bank. You can pay through your online banking account.

If you have questions regarding this change, contact the city of Clearwater's Utility Customer Service at 727-562-4600.