FirstLight HomeCare in Pinellas County has completed and received its Trusted Provider certification from Home Care Pulse. FirstLight in Pinellas County is owned and operated by local residents, Steve and Jennifer Rattner. Home Care Pulse, a company that measures client and employee satisfaction, created the certification program to measure key satisfaction aspects of its in-home care delivery as well as the level of satisfaction of the caregiving staff. As a certified Trusted Provider, FirstLight in Pinellas County has met Home Care Pulse’s high standards of client and employee satisfaction.
The Home Care Pulse certification requires an agency to be reviewed monthly and includes the evaluation of areas such as loyalty, benchmarking improvements, client and employee interviews, caregiver performance, caregiver morale, agency incentives and caregiver rewards to name a few. Certified agencies, like FirstLight in Pinellas County, are committed to providing quality in-home care to their clients and place high priority on client and employee satisfaction. This certification recognizes FirstLight in Pinellas County as a dedicated agency, committed to client and family satisfaction and quality assurance.
“We are extremely pleased to receive this certification from Home Care Pulse for our client and employee satisfaction,” said Steve Rattner, co-owner of FirstLight in Pinellas County. “At FirstLight in Pinellas County, we strive to build relationships among caregivers and clients, and work hard to make sure that our clients receive quality care while remaining independent. We are looking forward to continuing to provide exceptional in‑home care to the residents of Pinellas and Pasco Counties.”
