Customer Service Week

Customer Service is celebrated during the first week of October.

Each year during the first week in October, businesses across the United States and around the world observe Customer Service Week. The intent of the dedication of this time to customer service, is to bring attention to those who provide service to the customer: the tellers, the sales rep, the receptionist, the call center associates and help desk professionals.

In 1988, the International Customer Service Association initiated the event and in 1992, the U. S. Congress declared the first week in October Customer Service Week as a National observance.

Customer Service week has five objectives:

1. Acknowledge your customer service department.

2. Reward your frontline for their connection to your customers.

3. Raise awareness of the important role customer service plays in business
success.

4. Show appreciation to other departments or businesses for their support in
the service of your customers

5. Broadcast your company’s commitment to customer satisfaction.

Here are ways you can celebrate Customer Service Week:

• Decorate your office or place of business to show your commitment to customer service.
• Throw a party!
• Brag about the service you provide to your customers.
• Thank your customers. Let them know they are important to you.
• Reward your staff.

How will you celebrate Customer Service Week?