Local Home Health Care Franchise Owners Recognized for Superior Customer Satisfaction

TAMPA, Fla. – Local entrepreneurs and BrightStar Care owners, Robin and Ellen Hazel were recently recognized at the BrightStar Care national conference as the distinguished recipients of the company’s Customer Satisfaction Award.

BrightStar Care is a national franchise with more than 260 locations that provide medical and non-medical care to private clients within their homes, as well as supplemental care staff to corporate clients. BrightStar Care offers a range of compassionate, person-centered care to people of all ages, from infants to seniors while also offering disease-specific care for individuals with chronic conditions.

Surrounded by fellow colleagues at the franchise’s national conference in Phoenix, the Hazels were recognized for achieving top customer satisfaction as measured by their Net Promoter Score and for exhibiting superior customer service to their clients. BrightStar Care is the only national home care franchise to measure client satisfaction by using Press Ganey — the recognized leader in health-care performance improvement. BrightStar Care recognized the Hazels as a result of their determination to please their customers and for representing the brand in a great way. For this award, the Hazels were recognized for their highest overall score throughout the system.

“We are truly honored to have received this award because we truly care about the people whom we are looking after,” said Robin Hazel, owner of BrightStar Care of Clearwater, Florida. “Our entire team is dedicated to providing the best care possible to our clients and their families, and this award is a reflection of all our hard work.”

The Hazel’s journey to BrightStar Care began after Robin completed a successful career in corporate America. It was then that he and Ellen decided to chase their entrepreneurial dreams and started researching franchise opportunities. Looking for a more “human” connection, they made the choice to invest in the in-home care franchise and haven’t looked back since. Currently, the Hazels are caring for roughly 120 families and employ more than 150 people. Their business has exploded in the couple was recently recognized for breaking the ‘year two revenue record’ after they saw a 214 percent increase in sales in one year.

The Hazels offer a myriad of services, including adult and elder homecare and childcare, as well as supplemental healthcare staffing to area hospitals and nursing homes. Care and staffing services include companionship and personal care to assist seniors in their homes with activities of daily living, sick child care, transitioning patients safely home from the hospital, and skilled nursing care for patients’ young and old suffering from a wide range of chronic conditions — like heart failure, COPD, or pneumonia. Further differentiating them from many other home healthcare services, BrightStar Care’s Registered Nurse creates individualized/personal plans of care for each client, makes supervisory visits, verifies the competency of caregivers and trains the staff, which allows BrightStar to perform the wide variety of services that they offer.

“We are very lucky to have franchise owners like Robin and Ellen Hazel in our system that represent the BrightStar Care brand in such a wonderful way,” said Shelly Sun, CEO and Co-Founder of BrightStar Care. “They exemplify what we stand for, and we are honored to recognize them for their outstanding performance and commitment to delivering a truly higher standard of care.”

BrightStar Care of Tampa proudly serves serve all of Pinellas County.

For more information on your local BrightStar Care location, call 727-828-6030 or visit http://www.brightstarcare.com/pinellas-n/.

About BrightStar Care

Based in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with more than 260 locations that can provide medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate clients. BrightStar Care Registered Nurse Directors of Nursing create unique, personalized plans of care for each client and oversee professional care teams of well-qualified, experienced caregivers to deliver expert, compassionate, and personal care 24 hours a day, 7 days a week. Each BrightStar Care location is required to pursue Joint Commission Accreditation. BrightStar Care received The Joint Commission’s Enterprise Champion for Quality award and is committed to having each of its agencies comply with Joint Commission standards. BrightStar Care uses the nationally known patient satisfaction survey company Press Ganey to measure client satisfaction and is proud that nine out of 10 clients would recommend BrightStar Care to a friend or family member. For more information on BrightStar Care please visit brightstarcare.com; to find out more about BrightStar Franchising, visit www.brightstarfranchise.com.

###

E