Newly Renovated AT&T Call Center to Result in 650 Local Jobs

AT&T is creating hundreds of jobs with the transformation of its Sunrise call center into a state-of-the-art facility. The nearly 104,000 square-foot building on W. Oakland Park Boulevard formerly housed 40 call center employees. Now it’s home to nearly 475 call center agents and managers. When Phase 3 of the renovation wraps up, the center will be home to about 650 employees.

The grand opening of the newly renovated call center was celebrated on Feb. 12 with local, state and community officials on hand.

“Sunrise is a great city to grow a business in Florida and demonstrates that we all win when we create a positive business climate for smart growth and good jobs,” said Mayor Mike Ryan. “AT&T’s investment in a state-of-the-art call center and creating jobs is evidence that Florida has business friendly policies and Sunrise has the right infrastructure.”

“Any City in any state would welcome the opportunity to create more than 600 jobs in their community and welcome a state-of-the-art call center,” said Enterprise Florida CEO Jamal Sowell. “This call center is a direct result of Florida’s elected leaders passing good public policies that encourage investment in our state.”

With the completion of Phase 3, AT&T plans to hire about another 175 agents and managers for the call center.

“Our goal is to deliver a platinum customer experience. And we believe that experience starts with our call center employees,” said Clarissa Laster, AT&T area manager, Sunrise call center. “What better way to deliver on our customer promise than to create an inspiring work environment with the latest tools for those who serve our customers.”

The redesign of the 2-story call center started 19 months ago. Two phases of the renovation are now complete and include:

• A video wall that displays soothing and familiar South Florida imagery, such as beach scenes and water fountains;
• Wall skins created from photos taken in Monroe, Miami-Dade, Broward and Palm Beach counties;
• More than 40 TV screens that display AT&T’s social media channels and AT&T product news;
• A breakroom with an 85” TV with DIRECTV content, a pool table and an air hockey table;
• State-of-the-art tools, including mobile coaching stations and digital white boards in meeting rooms;
• 13 conference/huddle rooms named after South Florida cities and locations, such as the Palm Beach conference room with a wall skinned in a night photo of West Palm Beach, and the Key West conference room with a wall skin featuring the well-known Duval Street;
• An Interactive Virtual Learning Training Room that allows for training with other AT&T call centers across the country;
• A VIP room with an 85” TV for gaming while on breaks;
• Digital recognition walls that display employee anniversaries, birthdays and accomplishments;
• A wall displaying the AT&T customer promise;
• An AT&T priorities wall;
• Motivational messaging on walls throughout the facility;
• A wellness room for nursing mothers; and
• A renovated outdoor break area.

Phase 3 of the call center transformation will include:

• A ‘funplex’ with arcade games to be used on breaks;
• A fresh market where employees can buy food;
• 3 additional state-of-the-art training rooms with large displays and digital whiteboards;
• A conference room that seats up to 80 people; and
• A second Interactive Virtual Learning Training Room.

Those interested in joining the Sunrise call center team can apply at www.att.jobs.