I got an email back from Ralph Lauren regarding my dissatisfaction with their Chinese-made uniforms. It reads:
Thank you for contacting RalphLauren.com customer assistance.
For more than 45 years Ralph Lauren has built a brand that embodies the best of American quality and design rooted in the rich heritage of our country. We are honored to continue our longstanding relationship with the United States Olympic Committee in the 2014 Olympic Games by serving as an Official Outfitter of the US Olympic and Paralympic teams. Ralph Lauren promises to lead the conversation within our industry and our government to address the issue to increase manufacturing in the United States. We have committed to producing the Opening and Closing ceremony Team USA uniforms in the United States that will be worn for the 2014 Olympic Games.
If we can provide further assistance, please contact us via email or phone at 1-888-475-7674. Our Customer Assistance Representatives are available from 9:00 am to 12:00 midnight Eastern Time, Monday through Friday, and 10:00 am to 10:00 pm Eastern Time, Saturday and Sunday. We look forward to providing you with the legendary service you have come to expect at RalphLauren.com.
Sincerely,
Susan M.
CustomerAssistance@RalphLauren.com
1-888-475-7674
Again, I say, NOT GOOD ENOUGH. Ralph Lauren, "promises to lead the conversation within our industry and our government to address the issue to increase manufacturing in the United States".
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Bull-Honkie!
They moved their factory overseas in the first place. They tried to duck paying more taxes and honest wages and packed up for China. Now they are putting it on the government to discuss coming back to the US. Forget you, Ralph Lauren. IF you cared about anything besides selling your portentious, over-priced clothing you would have never moved to China. Now you want to say it's the government's problem why you won't come back? Let me tell you something as an average citizen of the United States. If you wait around for the government to do something for you, you will be waiting for a long, long time. Take some initiative, Ralph Lauren. Bring your manufacturing back to the US and the American consumers will reward you for it.
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But on DISERNIBLE SUCCESS.
The fact that I got a response from Ralph Lauren shows that there is indeed someone at the other end of that email address. Now, I have shared with you a name and a phone number to call.
Let's get on their butts people!
Call them on that number, 1-888-475-7674, ask for Susan M. Tell them we are not going to buy one more thing from them UNTIL they bring their factory back here. If they are sending me, one person, that worried, excuse-laden email, they are obviously sensitive about the issue. Imagine if we all piled on, we flood that 1-800 number, flood that email address, CustomerAssistance@RalphLauren.com with our message that we've had enough and that we are not just a bunch of mindless lemmings, that we will hit you where you will really feel it.
Who's with me?