New Locally-Owned Pet Store Puts Playful Twist on Pet Shopping

Pet Supplies Plus opened a location at 5963 South Goldenrod Rd. in Orlando. They offer local pet parents a hassle-free way to find better products for their pets, while saving them money and celebrating the fun of pet ownership. In addition, the store will offer amenities such as self-pet wash stations, knowledgeable pet care team members and carry-out service in which team members carry heavy items to neighbors’ cars.

The new location offers neighbors online ordering to be picked up curbside with no contact and delivery within a seven-mile radius. Online orders will be ready for pickup within two hours and abide by the recommendation of social distancing as an essential business.

The store is owned by local franchisee Mark and Lisa Kutter and operated by their daughter Amy Kutter. Mark owned a commercial construction company for 18 years before deciding to follow his passion for pets into the business world. He loved that Pet Supplies Plus offers the community high quality products and caring employees. Mark knew he wanted to bring that quality to Orlando. Amy worked for Disney World and NBCUniversal in entertainment and customer service for six years combined. When her dad presented the opportunity to join him in opening their first Pet Supplies Plus, she was eager to take part in the new family business.

Pet Supplies Plus will offer Orlando pet parents a wide selection of natural pet foods, goods and pet services at low prices and focus on a unique, rich in-store experience for “neighbors” (the term Pet Supplies Plus uses for customer). The store will also feature self-wash, full service grooming and veterinary service offerings provided by VIP Petcare Clinics.

The Kutters said pet parents are always welcome to shop with their pets at the store, where knowledgeable team members are on-site to answer questions, offer tips or just get on their hands and knees to play with pets who enter the store.

“We love that you are in the store, we want to have fun with you – we don’t just want to sell you pet food,” said Amy. “Our Minus the Hassle tagline refers to making shopping for your pet an enjoyable, easy experience. For example, we don’t want you lugging your food out to your car – that’s our job. If you want to wash your dog, come on in and we will clean up after you. We’ll deal with the mess that’s tied to a bathing session.”

Neighbors have access to an experienced and knowledgeable team help them find everything they need. Each team member is extensively trained in the areas of natural and holistic foods and are able to answer a broad range of questions about dogs, cats, birds, reptiles and fish. Shoppers can also take advantage of the free Preferred Pet Club, which offers members regular coupons on products they purchase frequently and monthly specials, resulting in big savings.

The new store is open Monday – Saturday 9 a.m. – 9 p.m. and Sunday 10 a.m. – 6 p.m. To contact Pet Supplies Plus of Orlando, call 407-537-9099 or visit www.petsuppliesplus.com.

About Pet Supplies Plus

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 450 locations in 33 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Headquartered in Livonia, MI., Pet Supplies Plus is ranked in Entrepreneur magazine’s Annual Franchise 500® list as the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength, growth rate and system size. For more information visit www.petsuppliesplus.com.