DeKalb Regional Crisis Center Cited for Lack of ADA Compliance

The DeKalb Regional Crisis Center has agreed to provide sign language interpreters for deaf and hard-of-hearing patients after a patient reported the center to the government for a lack of such personnel, the U.S. Attorney’s Office announced Monday.

According to the attorney’s office, a woman admitted to the center for 13 days was not provided an American Sign Language interpreter, leaving her unable to communicate with those responsible for her well-being.

Under the terms of the settlement, the center agreed to honor the communication preferences made by deaf or hard of hearing patients, provide mandatory in-service training to all employees, and provide constant updates to the government on the center’s compliance with the settlement. The complainant also received a $60,000 payout from the center.

“A person who is deaf or hard-of-hearing should be able to participate fully in his or her health care decisions,” said U.S. Attorney John Horn. “When a deaf patient is unable to understand what is happening during a medical visit or procedure, it can be a terrifying experience and adversely affect the quality of care. Access to medical care is a fundamental part of our society, and we will continue to devote resources to eradicate barriers to health care for persons with disabilities.”