Allconnect's 2015 ACSI Customer Satisfaction Score Ranks Third among Companies Measured Nationwide

ATLANTA – April 21, 2016 — Sandy Springs-based Allconnect, a national leader in connecting consumers with essential home services, earned the third highest customer satisfaction score of companies measured by the American Customer Satisfaction Index (ACSI) nationwide for 2015. ACSI is an independent indicator of customer evaluations of the quality of products and services available to household consumers in the United States.

Allconnect’s score of 85 ranks the company’s customer satisfaction above brands traditionally regarded as leaders in customer service, such as Apple, Amazon, Costco and Nordstrom. Only Chick-Fil-A and Wegmans, both with scores of 86, earned higher 2015 ACSI scores than Allconnect. The score also comes at a time of decline in customer satisfaction nationwide.

Allconnect offers a free, one-stop marketplace, connecting millions of consumers with products and services for the connected home, such as Internet, TV, home security, home automation, energy efficiency and green products. The service, available over the phone or online, gives consumers access to the choices available at their specific address using proprietary technology and integrations with most major home service providers.

“Since Allconnect was founded in 1998, our focus has been on the customer experience,” said Sam Howe, CEO. “Though we’ve expanded our offerings from home services to include energy efficiency products and other energy initiatives, we’ve never wavered from that commitment. Today, we’re talking to more customers than ever before, and we take great pride in the fact that our customer satisfaction still continues to reach new heights.”

Allconnect’s 2015 ACSI score is based on over 100,000 surveys that asked Allconnect customers to evaluate their recent experience with the company.

About Allconnect

Allconnect offers customers a convenient single source to compare and connect integrated media, broadband, home protection, energy and green products. Allconnect’s services are available at allconnect.com, through utility and energy companies representing over 50 million households, and via affiliates. Through more than 20 million annual consumer touch points, the company acquires customers, increases revenue and generates higher customer satisfaction for its partners. Allconnect’s customer satisfaction ranks third among companies nationwide based on its American Customer Satisfaction Index score. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with offices in Lexington, Kentucky and St. George, Utah. For more information, visit allconnect.com or follow the company on Twitter and Facebook.

About ACSI

The American Customer Satisfaction Index (www.theacsi.org ) is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The ACSI uses data from interviews with roughly 70,000 customers annually as inputs to an econometric model for analyzing customer satisfaction with more than 300 companies in 43 industries and 10 economic sectors, including various services of federal and local government agencies.

ACSI results are released throughout the year, with all measures reported on a scale of 0 to 100. ACSI data have proven to be strongly related to a number of essential indicators of micro and macroeconomic performance. For example, firms with higher levels of customer satisfaction tend to have higher earnings and stock returns relative to competitors. Stock portfolios based on companies that show strong performance in ACSI deliver excess returns in up markets as well as down markets. At the macro level, customer satisfaction has been shown to be predictive of both consumer spending and GDP growth.

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