Neighbor News
Allconnect's Rob Caiello Shares Expertise on Changing Utility Business Model
Allconnect VP Marketing Rob Caiello presents The Changing Utility Business Model to the Smart Grid Consumer Collaborative.
ATLANTA – June 22, 2015 — Atlanta-based Allconnect, a national leader in connecting consumers with essential home services, is excited to announce that Vice President of Marketing Rob Caiello served as a featured presenter for the Smart Grid Consumer Collaborative (SGCC) webinar “The Changing Utility Business Model.” During the program, Caiello shared ways utilities can connect with consumers in the new utility world.
“Having Rob participate in this webinar brought true value to the participants,” said SGCC Executive Director Patty Durand. “He outlined ways utilities can understand, connect and engage with customers to achieve desired outcomes.”
Caiello’s presentation highlighted that customers don’t often follow a point A to point B path when making decisions, and shared ways utilities can help them navigate decisions, including a checklist of questions and recommendations to help utilities truly engage.
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“The participant feedback tells us they really connected with the topic and appreciated the information Rob shared,” continued Durand.
The webinar was geared toward participants from utilities, consumer advocates, industry policy makers and technology and service providers. Caiello’s presentation included real-world examples of how Allconnect is helping partners create value through solutions that are innovative and customer-centric.
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About Allconnect
Allconnect offers customers a convenient single source to compare and connect integrated media, broadband, home protection, energy and green products. Allconnect’s services are available at allconnect.com, through utility and energy companies representing over 50 million households, and via affiliates. Through more than 20 million annual consumer touch points, the company acquires customers, increases revenue and generates higher customer satisfaction for its partners. Allconnect’s customer satisfaction ranks in the top 10 percent of companies nationwide based on its American Customer Satisfaction Index score. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with offices in Houston, Texas; Lexington, Kentucky; and St. George, Utah. For more information, visit allconnect.com or follow the company on Twitter and Facebook.
