Utility Customers want Choice, Consultation and Control

ATLANTA – Nov. 3, 2017 — Dwight Scruggs, senior vice president of client services and business development for Allconnect, served on the panel If You Can Make It Here, You Can Make It Anywhere at the recent NY REV Future Conference in Brooklyn, NY. The panel examined New York innovations that could be replicated in other states, as well as those that won’t translate. Scruggs shared insights from Allconnect’s work with utilities nationwide as a leader in sales and marketing solutions for energy companies.

"New York's collaborative approach amongst stakeholders from utilities to the solar industry to financiers is probably one of the strongest exports in regards to REV," said Katherine Tweed, senior editor for GTM Creative Strategies, who moderated the panel. "But that collaborative spirit will be strained in coming years if there isn't enough clarity in the market to truly unlock opportunities for distributed energy resources at scale."

Indeed, New York has much to share with other states when it comes to collaboration between utilities, commissioners, and the business community according to Scruggs. He suggested enhancing the customer education component would make such collaboration even more powerful. When audience members asked for more detail, Scruggs asserted that many states could benefit from expanding collaboration to bring more customers into the conversation.

He pointed out “In our work with utilities and their customers across the country, we have learned that at the end of the day, customers want choice. However, with that choice comes complexity, therefore, they need consultation. They also want control to communicate via their channel of choice. If the customer knows what you are trying to accomplish, they can help you get there. Smart partnerships can help utilities shift towards this more consumer-focused model.”

Scruggs then shared how Allconnect uses analytics and leverages technology to understand utility consumers and what products make sense for what consumer.

About Allconnect

Allconnect offers customers a convenient single source to compare and connect integrated media, broadband, home protection, energy and green products. Allconnect’s services are available at allconnect.com, through utility and energy companies representing over 50 million households, and via affiliates. Through more than 20 million annual consumer touch points, the company acquires customers, increases revenue and generates higher customer satisfaction for its partners. Allconnect’s 2016 customer satisfaction score of 86, as measured by the American Customer Satisfaction Index (ACSI), is the second-highest score of the publicly measured companies in 2016. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with additional offices in Lexington, Kentucky and St. George, Utah. For more information, visit business.allconnect.com or follow the company on Twitter and Facebook. Red Ventures, a leading digital consumer choice platform based in Charlotte, North Carolina, recently acquired Allconnect. For more information, visit www.redventures.com.

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