Business & Tech
United Airlines' Image Takes Online Beating From Memes, Comments
Social media reaction to video footage of a passenger being dragged from a full flight Sunday night has been swift and merciless.

Move over "alternative facts" and "fake news." There's a new buzzword for 2017: re-accommodate. That's the term United Airlines CEO used in his apology to describe what happened to a passenger who was bloodied when he was violently dragged by an airport security officer from a Chicago-to-Louisville flight Sunday night at O'Hare International Airport.
The passenger, who said he was a doctor, was among four people randomly selected on the overbooked United flight 3411 to give up their seats for airline employees who needed to be in Louisville by Monday, according to witnesses.
"I apologize for having to re-accommodate these customers," United CEO Oscar Munoz said in a statement concerning the incident, which he described as an "upsetting event." (Get Patch real-time email alerts for the latest news for Chicago — or your neighborhood. And iPhone users: Check out Patch's new app.)
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RELATED: Officer Who Dragged Bloodied Passenger From United Flight Suspended
That "upsetting event" was captured on video and had been playing on a seemingly endless loop on social media Monday. Online, people have expressed outrage at the way the passenger was treated, calling for a boycott of Chicago-based United. Other individuals have taken it upon themselves to give the airline's reputation a metaphoric beating online. And "re-accommodate" became one of the first targets:
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Dear #united, I had to "re-accommodate" someone once pic.twitter.com/MP3ZJDv85m
— Joe Thomas (@joethomas73) April 10, 2017
When United Airlines tries to re-accommodate you. pic.twitter.com/6XvDuprgP7
— Sam Kalidi (@samkalidi) April 10, 2017
Thank you for attempting to fly #United, please hold still while I "re-accommodate" you... pic.twitter.com/g0EyCB7EQT
— Chuck Wood (@ChuckingHell) April 10, 2017
"I am re-accommodating your flight. Pray I don't re-accommodate it any further." #united #UnitedMovieLines pic.twitter.com/FjOWpBuAns
— Squelephant (@jonpalin) April 10, 2017
Like that time when @united tried to re-accommodate @wesleysnipes pic.twitter.com/md1zHNPvCK
— Agustin (@m4rgin4l) April 10, 2017
Excuse me while I "re-accommodate" my @united app. You can keep my points... I won't be needing them. #BoycottUnitedAirlines pic.twitter.com/vwY0aGZCup
— Matthew Lambert (@matthewmlambert) April 10, 2017
Some online commenters took shots at the overreaction by the airline and airport security officer, characterizing their actions in less-than-flattering ways:
I need a couple of sore teeth removed, what do you advise me as best or cheapest option ? Dentist or #United Airlines ?
— GCM (@GCMerelbeke) April 10, 2017
@united "Fly the Friendly Skies" #united pic.twitter.com/ENxSZPiLEK
— Dark Night (@pzambrana) April 10, 2017
How @united asks for volunteers #united pic.twitter.com/xBlETAzukC
— Roberta B (@0929d5170fed4f5) April 10, 2017
"We'd like to ask for 'volunteers' to leave the flight" #united pic.twitter.com/F3f23bb7rw
— boja0201 (@boja0201) April 10, 2017
And to prove that the internet doesn't have as short a memory as some people might think, a few commenters brought up United's previous public misstep when the airline wouldn't allow two teenage girls to board a flight out of Denver last month because they were wearing leggings.
RELATED: 2 Girls Denied Boarding By United For Wearing Leggings
In fact, that fiasco and Sunday night's incident had some people lumping United with Pepsi, which had come under fire for its recent tone-deaf commercial starring Kendall Jenner that was criticized for trivializing recent protests and social activism movements, such as Black Lives Matter:
Can you imagine how @united would have reacted if they approached the doctor and found out he was also wearing leggings? #united
— Tim Drake (@timdrake) April 10, 2017
At first #United came for those in leggings, I tweeted nothing. Then they came for the overbooked so employees could ride instead...
— Brian Caldwell (@notcaldi) April 10, 2017
Already booked on #United for a flight later this month and can't cancel. Plan to wear leggings and body armor. #FlytheFriendlySkies
— Jean Passanante (@PFossil) April 10, 2017
Yesterday's @united PR meeting: "How can we get people to forget that whole leggings debacle?" #United #unitedairlines
— Cindy Fan (@cindyisAWOL) April 10, 2017
First leggings, now this. It's getting harder to fly #United every day. If only the man had a Pepsi. pic.twitter.com/7M09kpfLRi
— Bruce Burhans (@BruceBurhans) April 10, 2017
#PEPSI: We have made the biggest PR disaster of any major company this year or any other year...#UNITED: Hold my beer...
— Kevin Pamplin (@KevinPamplin) April 10, 2017
Now United is walking through a waking public relations nightmare, and if past performance is any indication, the airline seems currently ill-equipped to repair its very damaged image. One thing is for certain, United employees who had nothing to do with the latest debacle are going to have to weather the digs and side-eye looks from travelers every time they ask for volunteers to be bumped. Or as one commenter on Twitter put it:
Imagine being the #United employee that has to take that seat. "How's it going? Just gonna put the ol' bag up here...Yep, 18A, that's me."
— Turf Ferguson (@Turferg) April 10, 2017
Photo credit: Justin Sullivan/Getty Images News/ Getty Images
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